Terms and Conditions

Here at Fix Your Gadgets we aim to offer our clients a full repair service on handheld electronic devices such as mobile phone, tablets, consoles and laptops at the best possible price. We started trading as a wholesale trade-only business back in 2005 and have become the largest supplier of mobile phone parts in the UK.

We found a growing need for professional mobile and technological repair services with the vast growth of mobile devices. The past ten years has seen record growth in technological advances. We pride ourselves on offering professional, affordable repairs for our customers both online and locally, repairing for both personal and business clientele.

1.1 The terms set out in these Conditions of Repair (“Agreement”) shall apply to the service (“Service”) we provide to repair your smartphone, tablet, computer and/or any accessories (“Device”) on the service check-in form.

1.2 Reference to “us”, “we” and “our” refer to Fix Your Gadgets and references to “you” and “your” are references to
you (“Customer”), the person addressed on this form.

2.1 This Agreement shall commence from the date you sign the service check-in form and shall continue until we have repaired or otherwise returned your Device, whichever is sooner, and received any payment due from you.

2.2 We shall make reasonable efforts to repair your Device subject to the availability of any parts required and/or the terms of any relevant guarantee or warranty. We shall perform the Service using our utmost care and skill.

2.3We offer both high-quality after-market and OEM (genuine) parts (where possible) for the repairs of your device.

2.4 Where specified we also offer genuine Apple parts sourced from Apple. In such scenarios we will use Apple diagnostics, tools, and processes to make sure your Apple product repair is done safely and reliably.

2.5 We perform a series of tests when booking a device in for repair. If the device is not testable during this stage, Fix Your Gadgets is not liable for any faults found therefore we shall require the passcode of your Device to test the Device before and after the Service. Should you prefer to keep this information private, we can still proceed with an repair, but will not be able to perform a full functional check on the Device until it is returned to you, which can delay the provision of the Service, if any adjustments need to be made.

2.6 Any time estimate for completion of the service, which may be given to you, is an estimate only and does not form any obligation under the terms of this Agreement. We will aim to return your Device as soon as reasonably possible, however, any Board Level (Level 3) repairs (i.e. repairs to the logic board of the Device) may take at least 5 working days to be completed.)

2.7 If we are unable to complete the Service for any reason, or the Service will incur further costs payable by you beyond that initially estimated by us, we will notify you immediately via telephone and/or email. If no fault is found on your Device or you do not accept our revised estimate, we will return your Device to you unrepaired and we reserve the right to charge you a diagnostic fee in accordance with our standard charges.

2.8 In order to complete a diagnostic or repairs it may be necessary to disassemble the device, which may result in further damage to the device. Fix Your Gadgets take no liability for any further damage to the device, because of any existing damage. Fix Your Gadgets will not cover the cost of replacement parts in any circumstances including if the device is not repairable.

2.9 The cost of repair will be calculated where possible in accordance with our standard charges as published from time to time.

2.10 Diagnostics are a chargeable, non-refundable service.

2.11 We shall notify you when the Device has been repaired and is available for collection from the service centre. If the device has not been collected it will be transferred to our central warehouse for storage. Any delivery from our central warehouse will be chargeable. If necessary, we shall send a reminder and the device will be recycled if not collected by day 56

2.12 We shall be entitled to keep your Device until all charges payable have been paid. We may also charge an additional fee for storage of your Device.

2.13 Use of our service may void your manufacturer’s warranty. If you would like to avoid this, then please take your Device directly to the manufacturer. Please note, your manufacturer’s warranty will not cover any accidental damage.

2.14 Fix Your Gadgets will install warranty seals following the repair. Any tampering of the seals will void the Fix Your Gadgets warranty.
Should your device be diagnosed with any liquid damage at point of repair, any parts replaced will only have a 3 month warranty.

2.15 The Warranty is linked to a specific device as identified by its unique IMEI or serial number and to a specific Customer as identified by the records on our system. It will cover the Customer for any reoccurrence of the original fault and for the part replaced / repaired only, however if additional faults arise, they will not be covered under the terms of this Warranty. Furthermore, the Warranty will not cover accidental damage, nor will the cover extend should the device change ownership.

2.16 All repairs carried out by Fix Your Gadgets will have warranty seals applied, whenever a device is returned for a warranty repair the integrity of these sealed are confirmed, if these sealed are found to be missing or tampered with Fix Your Gadgets reserves the right to void any warranty attached to the device.

2.17 Warranty repairs do not cover any additional travel, postage or courier costs incurred.

2.18 We do not accept responsibility for any progression in damage where your Device has been repaired elsewhere prior to your repair at Fix Your Gadgets or any issues found in your Device (ie. ‘Touch Disease’, ripped flex) which were not evident upon initial inspection. Should any issues become evident, once the Device is opened, we will contact you via telephone/email.

2.19 We do not accept responsibility for any progression in damage for Devices that have been damaged by liquid. Opening the Device could set off further damage which in some cases may be very serious and irreparable.

2.20 We ask our customers to monitor their Device post liquid damage repair, as unknown issues can arise soon after treatment for liquid damage, which are beyond our control.

2.21 Should your Device display any further issues relating to the liquid damage during the Warranty period, we will re-assess and re-quote for the work needed. We will also offer a full refund of all monies paid by you with respect to repairs carried out to your Device, excluding the Diagnostic fee, should you wish to take this option.

2.22 Following repair, any water proofing or resistance cannot be guaranteed

2.23 Upon receiving of the device, we ask our Customers to inspect the device before accepting it as repaired. Should any questions arise regarding the condition of your Device upon receiving then get in touch with us

2.24 If you proceed with a battery/LCD replacement/ repair on iPhone X or later models, an important display message will appear on the lock screen for up to 48 hours after the battery replacement, before disappearing into the settings app. The ability to view your battery health within the settings will also be removed. By agreeing to the battery replacement, you acknowledge and accept these changes to your device’s functionality.

2.25 Where parts are required to be ordered for your repair, we require the repair to be fully paid before the parts are ordered and is a non-refundable service.

2.26 Only one promotional discount may be applied at any one time and subject to the discretion of the management. All valid discounts and promotions must be applied at point of sale.

2.27 Packaging for courier repairs will be provided on the return journey to customers but it is the customers responsibility to pack all devices securely before collection by the courier service provider.

2.28 If you request a refund for a repair, we reserve the right to reverse any repair completed and retain any necessary parts in order to process the refund. We cannot guarantee that your original part will be returned, we will provide a part in a similar condition to the part that was initially attached to the device when the repair was initially started. By requesting a refund, you acknowledge and accept these terms.

2.29  Non-Refundable Backorder Deposit

• A “backorder” is defined as when an  Fix Your Gadgets  store does not have the required parts to complete your repair and the part/s must be delivered to the store location, ahead of your repair appointment, either from our central-Warehouse or directly from our part suppliers.
• The backorder deposit is a non-refundable deposit unless  Fix Your Gadgets  has been unable to fulfil the backordered part/s required for your repair.
• We will deduct the total deposit value from your total repair cost if your repair has been successful. If your repair has not been successful and is declared beyond economical repair, Fix Your Gadgets  reserves the right to keep the non-refundable deposit.
• Only one non-refundable backorder deposit will be charged per repair appointment.

2.30 If we damage a device during the repair process, we will resolve the issue by replacing the damaged part with our own high-quality parts. We reserve the right to not use an OEM genuine part replacement unless otherwise stated. By agreeing to our repair services, you acknowledge and accept these terms.